Cancel a UPS or FedEx Shipping Label

You can cancel the UPS and FedEx shipping label so that the postage will not be applied to your invoice from UPS/FedEx.

You can cancel a label immediately after printing it or from the shipping label History screen.

To cancel after printing

1. On the Carrier screen you will see a confirmation that the label has been printed.
2. For UPS, select the Void Label link at the top of the Carrier screen.
3. The Void Shipping Label dialog box displays. Read the information and certify that you will not be using the shipping label by selecting the check box provided.
4. Select Yes to cancel the label.

To cancel the label from the History screen

1. Select the History button on the Shipping screen, this opens the History screen with the Shipments tab selected.
2. Locate the UPS or FedEx label in the list of shipments or using the search box (refer to How to search for a shipment in SendPro™ 300).
3. Select the > arrow in left of the column list, next to the shipment’s date to reveal the shipment’s details. You can also open the shipment's details by selecting the View link in the Status column.
4. Select the Void Label button. Read the information and certify that you will not be using the shipping label by selecting the check box provided.
5. Select Yes to cancel the label.