Checking on a Label's Refund Status

To check the status of a shipping label refund request:

1. From the Home screen select Shipping Label.
2. Select History. This opens the History screen with the Shipments tab selected and displaying recent shipments that are eligible for a refund.
3. Select the Refunds tab. You’ll see a list of shipments for which you’ve already requested a refund.
4. Find your label in the list (or search for it - refer to How to search for a shipment in SendPro™ 300) and check its refund status in the Status column. For USPS labels, its status will start as “Refund Requested”. When the refund is approved, the status changes to “Refund Approved”. A status of “Refund Denied” means that the USPS has detected your shipment in its mailstream and can no longer provide a refund.
5. The amount and date of your label’s refund credit is shown in the rightmost columns of the Refunds tab.