If you wish to place a claim for a damaged, lost or delayed parcel, or to dispute a delivery, please contact us.
For Parcelforce enquiries Tel - 0333 999 4122
Email - PB_parcelforcesupport@pb.com
For all other carriers Tel - 08444 992992
Claims must be submitted within 10 days of postage date. We recommend you submit as much information as possible, to speed up its processing.
Important: Please ensure that you receive and keep a copy of the manifest or proof of dispatch when handing the parcel to the driver at collection point or dropping your parcel off at a post office or depot. POD may be requested to make a claim.
If the external packaging is in good condition, there should be no reason to sign for the package as damaged. A parcel that has sustained damages with no external signs of damage is due to poor internal packaging – hence no claims of this nature will be accepted. If the parcel’s packaging is damaged please mark ‘damaged’ on the delivery note. Please be aware that packages marked ‘unchecked’ will not be accepted for a damage claim.
Once a parcel is signed for 'in good condition', its contents can not be claimed for.
Please retain packaging and contents if your parcel has been damaged, as the items may be required for inspection.
Claims can be filed if a shipment is lost or damaged.
For damaged, lost or missing contents claims, the lowest of the cost/sale price of the contents will be used to settle a claim subject to the maximum compensation available on the service used, allowing for wear and tear and depreciation (where appropriate).