How to resolve postage refill issues

This procedures describes some common problems with refilling postage and how to correct them.

Issues

Postage refill cannot be completed.

Cause(s)

• Account balance too low. You do not have enough money available for the selected refill amount.
• The requested refill amount is greater than the amount your meter can hold.
• The requested refill amount is greater than the maximum refill allowed.
• The requested refill amount is too low.
• Refill amount is not in accepted currency increments.
• The connection to IntelliLink® has been dropped.

Resolution

• If you are refilling your meter manually, you need to change the refill amount you have selected.
• Try refilling your meter again (your connection to IntelliLink® may have dropped).