Touchscreen Problems

Touchscreen appears black or blank

Possible Cause

Touchscreen has no power

Solution

• The power switch for the touchscreen (located at the top left of the touchscreen) is off, or the touchscreen is in sleep mode. Select the power switch lightly to turn the touchscreen on.
• Ensure that the power switch to the machine, located above the power receptacle on the backside of the machine, is turned on.
• Ensure that a power cord is plugged into both the mailing machine and the base unit and that those power cords are plugged into a power source (wall outlet).
• Ensure that the power cords are not connected to a switched wall outlet, power strip, or surge protector. Because these devices can be turned off we recommend that your machine be plugged directly into a wall power outlet.
• Ensure that the black USB cable coming from the back top of the meter (just under the weighing platform) is plugged into one of the USB ports at the bottom of the meter.

Power lamp is yellow on the machine

Possible Cause
The machine is in sleep mode.

Solution
Tap the touchscreen to awaken it.