More than one envelope is feeding.
Envelope stoppage is occurring.
Description: More than one envelope is feeding
Possible Cause
Solution
Too many envelopes are on the feed deck; envelopes are not stacked properly on the feed deck.
- Remove some of the envelopes and test with a smaller stack.
- Slant the envelopes slightly to the left (shingled).
Related topic: Prepare and Correctly Feed the Mail Pieces
Thickness adjustment knob setting is incorrect; envelopes are too thick or thin for the selected thickness adjustment knob setting.
Adjust the thickness adjustment knob to correspond to the envelope thickness.
Related topic: Thickness Adjustment Knob
Description: Envelope stoppage is occurring.
Possible Cause
Solution
Sealed envelopes are being fed when the sealer is on.
- Clear the envelope stoppage.
- Change the sealing method to "Sealer off".
Related topic: Changing the Sealing Method
Envelope dimensions are outside of acceptable range.
- Clear the envelope stoppage.
- Use envelopes that meet the acceptable dimensions.
Related topic: Mail Piece and System Specifications
Moistener pad assembly is not installed properly; there is a slight gap between the assembly and the feed deck.
- Clear the envelope stoppage.
- Remove the moistener pad assembly and slide it back into place.
Related topic: Cleaning or Replacing the Moistener Pad Assembly
Larger envelopes are being fed with the shorter edge first (portrait orientation).
- Envelopes are skewing, and stopping in the feeder area.
OR
- Envelopes are shearing, and stopping in the WEIGH-ON-THE-WAY® (W-O-W®) transport area.
- Clear the envelope stoppage.
Set the default feeder speed to Reduced.
- If shearing and stoppages continue to occur, seal the envelopes prior to running mail and continue to run in slow speed mode.
- If sealing the envelope prior to the mail run does not resolve the issue, print tapes.
In addition, ensure that the side guide is properly adjusted and maintained throughout the entire mail run.
Related topics: Printing Multiple Tapes, Side Guide
Description: Envelopes are not feeding.
Possible Cause
Solution
The crease on the folded contents of the envelopes is not sharp enough, which results in "puffy" envelopes.
- When not under compression from the transport drive, "puffy" mail can exceed the acceptable thickness dimension.
- "Puffy" envelopes often pop open the envelope flap. When placed on the feed deck, the popped flap lifts the body of the envelope off of the rollers; contact with the rollers is required to feed the envelope. Also, the stack tends to tilt forward and produces an unstable stack.
Be sure to compress all "puffy" envelopes before placing them on the feed deck.
- Place the envelope on a flat surface.
- Hold down one edge of the envelope and run the other hand across the face while applying pressure. The goal is to flatten the mail piece by creasing the contents.
- Once you have flattened all of the envelopes, run the job again.
Related topic: Mail Piece and System Specifications
The stack of envelopes is leaning away from the feeder. (This often happens when running shorter pieces of mail.)
Limit the stack height to 50.8 mm (2 inches).
Too many envelopes are on the feed deck; envelopes are too heavy.
- Remove some of the envelopes and test with a smaller stack. (This will reduce the weight of the mail.)
- Adjust the side guide if necessary.
If the feeding issue persists, restart your system.
Related topic: Prepare and Correctly Feed the Mail Pieces