Getting Help

• For common problems with your Digital Postage Meter, refer to this section.
• If you are experiencing problems connecting to the Pitney Bowes Data Center, information can be found on the Pitney Bowes support site at: https://setup.smartlink.pitneybowes.com/advancedTroubleshooting.
  • If you are unable to finds answers to your questions using these resources, contact Pitney Bowes Customer Support:

    For service inquiries in the USA, please call 1-800 522-0020.

    Note: Customer service representatives are available Monday through Friday, 8:00 AM - 8:00 PM EST.

    Outside the USA and Canada please refer to the country contact sheet supplied with your system. To help us help you, refer to What Information You Need to Provide Customer Support. This will reduce the time it takes to troubleshoot and solve your problem.