Get a USPS Shipping Label Refund

You can request a refund to 30 days from the date on which you first printed a shipping label. When you request a refund for USPS shipping labels, the postage amount is credited to your postage balance. The refund process can take up to 20 days because USPS wants see if it can detect your shipment in its mailstream before crediting your account.

You can request a refund from the shipping label's record on the History screen.

To request a USPS refund for a label you’ve just printed:

1. On the Carrier screen you will see a confirmation that the label has been printed.
2. Click on the Request Refund link.
3. You’ll see a Request Refund dialog box with some conditions. If you agree to them, check the checkbox.
4. Select Continue to process your refund request.

To request a USPS refund from the History screen:

1. Select the History button on the Home screen.

2. This opens the History screen with the Shipments tab selected and displaying all of the shipments that are eligible for a refund.

3. Find your label in the list or using the search box (refer to How to search for a shipment in SendPro™ 300).

4. Select the > arrow in the left of the column list, next to the shipment’s date, to reveal the shipment’s details.

5. Select Request Refund.

6. You’ll see a Request Refund dialog box with some conditions. If you agree to them, check the checkbox.

7. Select the Continue button to process the refund request.

To check the status of your refund, refer to How to check on a label's refund status.