Cleaning the Print Heads

You can clean the print heads at any time to ensure optimal print quality.

IMPORTANT: Always ensure that your prints are clear and complete. Poor prints may be rejected by your Postal Authority. If you notice missing lines in the print (see sample below), perform print head cleaning, as described below.

  1. Select the Settings button on the Home screen.
  2. The Settings screen displays. Select Hardware.
  3. Select Printer.
  4. Select the Print head tab.
  5. Select the Clean print head button. Print head cleaning takes approximately one minute. A progress bar indicates the cleaning status.
  6. Once the cleaning process is complete, you will be prompted to print a test sample.
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