SendPro™ 300 Help Center > Mailing > Troubleshooting > Numeric Error Codes

Numeric Error Codes

Error codes are numeric messages on that appear in the LCD display on your machine's control panel.

The following table lists the possible codes, a description of each, and what action you can take. Please be sure to record any error codes that appear on your display before calling your customer support agent.

You can also visit our support site for additional information, see Pitney Bowes Contact List.

Error Code	Description	Action
1103	Your rate data modules may be out of sync. Your downloaded rates are not effective until a future date, or you may not have ordered the weight capacity and/or the rating features for your meter.	Unplug your power cord, and wait one to three minutes. Plug your power cord back in, ensuring that it is plugged directly into a wall outlet. Follow the Procedure for Downloading New Postal Rates, Updates, Inscriptions or Ads. If this does not resolve your issue or if no updates are available, contact customer service. Refer to Getting Help.
DE00	This is a general connection error. It can occur when you are trying to connect with the Pitney Bowes Data Center. It could be caused by any of these conditions: Your meter is not set up to communicate with the Pitney Bowes Data Center. There is some other type of network issue. If using PC Meter Connect, it might not be connected or isn't working properly.	You must reboot your system after every DE00 error. Do this by: Unplug your power cord, and wait one to three minutes. Plug your power cord back in, ensuring that it is plugged directly into a wall outlet. Other possible considerations: If this is your first postage refill, contact Pitney Bowes to make sure your meter is linked to your postage account. There may be a network communication problem. Check your modem, router and other network connections. Refer to Troubleshooting Communications Problems. Contact customer service if you are still having problems. Refer to Getting Help.
0815	You have a problem with your postage rates software.	Connect to the PB Data Center and perform a Balance Inquiry. Then follow the prompts. Refer to Checking the Amount of Postage Available.
0011	There is an issue with your Postage by Phone account. This usually happens if your account has been locked or there are insufficient funds in your Postage by Phone account.	Refer to Getting Help and contact customer service.
2B41, 2B42, 2B43, 2B44	Your printing mechanism isn't working properly.	Reboot your meter and perform print head maintenance. Refer to Clean the printer nozzle.
P2B4C	There is a problem in the circuitry between your meter and your print head.	Your print head is approaching the end of its lifespan and must be replaced. You can re-seat the current print head to help extend its life while you are waiting for your replacement part. To replace the print head refer to Clean or replace the print head.
P20XX ,P21XX, E25XX, E22XX, P2BXX	These are system error codes and my require help from a Pitney Bowes engineer to diagnose and correct.	Select Clear/Back (C). If nothing happens in 5 seconds, turn off the machine, wait 15 seconds, and turn the machine back on. If the error does not clear or the problem persists, refer to Getting Help and contact customer service.
2546	An internal communication error has been detected with no specific cause.	Restart your meter. If the error code does not clear or it returns refer to Getting Help and contact customer service.